HOWRAH MUNICIPAL CORPORATION

4, Mahatma Gandhi Road,

Howrah – 711 101. 

Telephone Numbers: 

2638 3211

2638 3212

2638 3213 

Fax Numbers:

2641 2214/2641 5846/2641 5218

Email:

mhowrah@yahoo.com 

 • INTRODUCTION

Since 1984 the people of Howrah have supported the Howrah Municipal Corporation to increase revenue to help the Corporation to sustain its efforts in the continuous development processes in Howrah.

 Now the Howrah Municipal Corporation feels the urge to provide the people of Howrah with more effective services through improved quality of service and efficient and transparent administration.

 The Howrah Municipal Corporation feels the compulsion to develop a more friendly relationship between the employees and citizens of Howrah. And the Howrah Municipal Corporation is doing all that it can to see that the people of Howrah get their fair share. The new millennium is here and the City of Howrah will awaken to a new beginning.

 To ensure such a relationship the Mayor-in-Council in its meeting on 9th June 2006 has adopted a series of reformatory proposals which are placed and adopted at the O. G. Meeting in June 2006. It came into effect on and from 8th February 2007.

• SERVICES RENDERED 

• SERVICE RENDERED ON RECEIPT OF A COMPLAINT

Name of Service	At Present	On and from 8 th February 2007
Garbage removal by Barrowmen	within 2 (two) days	within 24 (twenty four) hours from receipt of the complaint by Sector Offices
Garbage removal by Garbage Trucks	within 2 (two) days	within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
Cleaning of drains	within 2 (two) days	within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
Carcass/ Branches/ Twig removal	within 2 (two) days	within 10 A.M. next day (*1) of receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
Cleaning of Night Soil	within 30 (thirty) days	within 15 (fifteen) days (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)
Repairing of leakage in water pipe line	within 5 (five) days	within 48 (forty eight) hours
Repairing of Broken pit/culvert	within 30 (thirty) days	within 15 (fifteen) days
Removal of Water logging	within 10(ten) days	within 2 (two) days which may vary depending on the depth of the problem
Change of fused street light	within 15 (fifteen) days	within 3 (three) days

(*1)The time frame can be maintained if only the complaint is received within 8 A.M. at the Head Office and no Holiday/Rest day follows the next day.

• SERVICE RENDERED ON RECEIPT OF AN APPLICATION

Service Name	At Present	On and from 8 th February 2007	Emergency Service on and from 8 th February 2007	Emergency Service Charge Extra
1. MUTATION, SEPERATION & AMALGAMATION < 750M 2	180 Days	90 Days	-	-
2. MUTATION, SEPERATION & AMALGAMATION > 750M 2	240 Days	120 Days	-	-
3. INTERMEDIATE ASSESSMENT	30 Days	20 Days	-	-
4. REVIEW	90 Days	30 Days	-	-
5. REASSESSMENT (REVIEW)	60 Days	30 Days	-	-
6. CERTIFIED COPY OF ASSESSMENT REGISTER	45 Days	21 Days	-	-
7. CORRECTION OF DESCRIPTION OF ASSESSMENT REGISTER	30 Days	20 Days	-	-
8. TAX CLEARANCE CERTIFICATE	90 Days	20 Days	-	-
9.CERTIFICATE OF ENLISTMENT (*1)	30 Days	15 Days	5 Days	Rs.500
10. BUILDING PLAN SANCTION ABOVE G+2 LEVEL (*2)	150 Days	50 Days	25 Days	20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee)
11. BUILDING PLAN SANCTION OF G+2 LEVEL OR BELOW (*2)	60 Days	30 Days	15 Days	20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee)
12. SITE PLAN SANCTION	60 Days	10 Days	-	-
13. BIRTH CERTIFICATE WITHIN 21 DAYS	4 Days	1 Day	-	-
14. BIRTH CERTIFICATE AFTER 21 DAYS	7 Days	3 Days	-	-
15. DEATH CERTIFICATE	5 Days	48 Hours	-	-
16. SPECIAL BIRTH & DEATH CERT.	7 Days	1 Day	-	-
17. BIRTH & DEATH CERT. FROM RECORD DEPARTMENT	60 Days	20 Days	1 Day	Rs.100
18. FERRULE CLEANING	15 Days	7 Days	-	-
19. HOUSE WATER CONNECTION (*3)	30 Days	15 Days	3 Days	Rs.3000

 

(*1) The application should accompany Completion Certificate for Building Plan sanctioned after 1991 and Occupiers' proof.

(*2) The time frame has an exception where KMDA/Special Zone permission is required.

(*3)The Holding should bear a painted board which clearly reads the Plan Santion no., date and no. of floors sanctioned. The application should accompany Completion Certificate.

3.0 EXPECTATION FROM THE CITIZENS

To help the Howrah Municipal Corporation serve the people of Howrah better, we expect the following from the citizens:

• Timely payment of Municipal Taxes & Rates

• Submission of application alongwith complete set of papers & documents

only as required by HMC Act & relevant Rules & Regulations in prescribed

forms & formats wherever necessary.

• Help us to maintain the city clean & healthy

• Help us to stop misuse of drinking water

• Make construction as per sanctioned plans only

• Help us in resisting illegal activities

• To submit completion notice in scheduled form and annexure after completion of the building within 15 days.

4.0 PEOPLE AT YOUR SERVICE

 NAMES, ADDRESSES AND CONTACT NUMBERS OF THE ELECTED REPRESENTATIVES OF THE PEOPLE OF HOWRAH

Designation	Department Responsibility	Office Phone no.	Extn. no.
Chairman	-	D 2641 4171	241
Mayor	General Administration, Personnel, Accounts, Audit, Building, Literacy & Law	D 2641 1332	201
Deputy Mayor	Engg. Workshop, Health, Birth & Death Registration, Burning Ghat & Burial Ground, Secretarial and Publicity	D 2641 3434	202
Member Mayor-in- Council	Water supply, Sewerage, Roads, Market, Bustee Development, License, Municipal Property, Survey, Architect and City Planning	D 2641 1767	215
Member Mayor-in- Council	Conservancy	D 2641 1767	218
Member Mayor-in- Council	Education and Electrification	D 2641 1767	220
Member Mayor-in- Council	Poverty Eradication Cell, Motor, Records, Stores, Gardens and Parks	-	216
Member Mayor-in- Council	Assessment and Collection	D 2641 1767	217
Chairman Borough I	-	2655 7187	-
Chairman Borough II	-	2665 0888	-
Chairperson Borough III	-	2640 5359	-
Chairman Borough IV	-	2688 1270	-
Chairperson Borough V	-	2627 0182	-

 

• NAMES, ADDRESSES AND CONTACT NUMBERS OF THE OFFICIALS

Designation	Office Phone no.	Extn. no.
Commissioner	D 2641 3636	203
Controller of Finance  / Chief Auditor	D 2641 2613	235 / 238
Chief Engineer	D 2641 0830	276
Secretary	D 2641 5218	204
Assessor / Collector	-	234 / 255
License Officer	-	277
Special Officer, Conservancy	-	211
Asst. Health Officer	-	261
Asst. Health Officer	-	271
Asst.Engg.Borough I	2655 7187	-
Asst.Engg.Borough II	2665 0888	-
Asst.Engg.Borough III	2640 5359	-
Asst.Engg.Borough IV	2688 1270	-
Asst.Engg.Borough V	2627 0182	-

 

CONCLUSION

Now for a quite long time we have not concentrated for the development of our own organizational infrastructure. Now we feel the urge to strengthen ourselves to serve the people of Howrah better. In the process, we are contemplating on Business Process Engineering in the Howrah Municipal Corporation to implement adequate Economic Resource Planning by implementing latest software of e-governance/SAP/Baan.

So, we apprehend that in very near future the abovementioned time frame shall be made further stringent. We conclude by saying that the Howrah Municipal Corporation is for the people and of the people of Howrah and we also expect reciprocation from the people of Howrah also.