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HOWRAH MUNICIPAL CORPORATION
 
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                                       CITIZENS' CHARTER

 

 

HOWRAH MUNICIPAL CORPORATION

4, Mahatma Gandhi Road,

Howrah 711 101. 


Telephone Numbers: 

2638 3211

2638 3212

2638 3213 

 

Fax Numbers:

2641 2214/2641 5846/2641 5218

 

Email:

mhowrah@yahoo.com 

  INTRODUCTION

Since 1984 the people of Howrah have supported the Howrah Municipal Corporation to increase revenue to help the Corporation to sustain its efforts in the continuous development processes in Howrah.

 Now the Howrah Municipal Corporation feels the urge to provide the people of Howrah with more effective services through improved quality of service and efficient and transparent administration.

 The Howrah Municipal Corporation feels the compulsion to develop a more friendly relationship between the employees and citizens of Howrah. And the Howrah Municipal Corporation is doing all that it can to see that the people of Howrah get their fair share. The new millennium is here and the City of Howrah will awaken to a new beginning.

 To ensure such a relationship the Mayor-in-Council in its meeting on 9th June 2006 has adopted a series of reformatory proposals which are placed and adopted at the O. G. Meeting in June 2006. It came into effect on and from 8th February 2007.

 

 SERVICES RENDERED 

 SERVICE RENDERED ON RECEIPT OF A COMPLAINT

 Name of Service  At Present On and from 8 th February 2007  
 Garbage removal by Barrowmen within 2 (two) days   within 24 (twenty four) hours from receipt of the complaint by Sector Offices 
Garbage removal by Garbage Trucks   within 2 (two) days  

within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)

  

 Cleaning of drains  within 2 (two) days within 24 (twenty four) hours (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)  

Carcass/

Branches/

Twig removal  

within 2 (two) days   within 10 A.M. next day (*1) of receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)  
 Cleaning of Night Soil  within 30 (thirty) days

within 15 (fifteen) days (*1) from receipt of the complaint by Sector Offices (Borough/Sector Offices to intimate Head Office within 90 minutes from receipt of the complaint)

  

Repairing of leakage in water pipe line   within 5 (five) days   within 48 (forty eight) hours  
Repairing of Broken pit/culvert   within 30 (thirty) days   within 15 (fifteen) days  
Removal of Water logging   within 10(ten) days   within 2 (two) days which may vary depending on the depth of the problem  
 Change of fused street light within 15 (fifteen) days   within 3 (three) days  

(*1)The time frame can be maintained if only the complaint is received within 8 A.M. at the Head Office and no Holiday/Rest day follows the next day.

 

 SERVICE RENDERED ON RECEIPT OF AN APPLICATION

Service Name    At Present  On and from 8 th February 2007 Emergency Service on and from 8 th February 2007    Emergency Service Charge Extra

1. MUTATION, SEPERATION & AMALGAMATION < 750M 2

180 Days    90 Days  -

2. MUTATION, SEPERATION & AMALGAMATION > 750M 2

 240 Days 120 Days    -  -

 3. INTERMEDIATE ASSESSMENT

 30 Days 20 Days    -  -

4. REVIEW  

90 Days   30 Days    -  -

5. REASSESSMENT (REVIEW)  

60 Days   30 Days    -  -

6. CERTIFIED COPY OF ASSESSMENT REGISTER  

 45 Days 21 Days    -  -

7. CORRECTION OF DESCRIPTION OF ASSESSMENT REGISTER  

30 Days   20 Days    -

8. TAX CLEARANCE CERTIFICATE  

90 Days   20 Days    -  -

9.CERTIFICATE OF ENLISTMENT (*1)  

30 Days   15 Days   5 Days   Rs.500  

10. BUILDING PLAN SANCTION ABOVE G+2 LEVEL (*2)  

150 Days   50 Days   25 Days   20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee)  

 11. BUILDING PLAN SANCTION OF G+2 LEVEL OR BELOW (*2)

60 Days   30 Days   15 Days   20% Extra on Sanction Fees (incl. W.W.Chrg & Stacking fee)  

 12. SITE PLAN SANCTION

 60 Days 10 Days    -

 13. BIRTH CERTIFICATE WITHIN 21 DAYS

4 Days   1 Day    -

14. BIRTH CERTIFICATE AFTER 21 DAYS  

7 Days    3 Days  -  -

 15. DEATH CERTIFICATE

 5 Days 48 Hours    -

16. SPECIAL BIRTH & DEATH CERT.  

7 Days   1 Day    -  -

17. BIRTH & DEATH CERT. FROM RECORD DEPARTMENT  

 60 Days  20 Days 1 Day   Rs.100  

18. FERRULE CLEANING

15 Days   7 Days    -  -

19. HOUSE WATER CONNECTION (*3)

 30 Days  15 Days  3 Days Rs.3000  
 

(*1) The application should accompany Completion Certificate for Building Plan sanctioned after 1991 and Occupiers' proof.

(*2) The time frame has an exception where KMDA/Special Zone permission is required.

(*3)The Holding should bear a painted board which clearly reads the Plan Santion no., date and no. of floors sanctioned. The application should accompany Completion Certificate.


3.0 EXPECTATION FROM THE CITIZENS

To help the Howrah Municipal Corporation serve the people of Howrah better, we expect the following from the citizens:

 Timely payment of Municipal Taxes & Rates

 Submission of application alongwith complete set of papers & documents

only as required by HMC Act & relevant Rules & Regulations in prescribed

forms & formats wherever necessary.

 Help us to maintain the city clean & healthy

 Help us to stop misuse of drinking water

 Make construction as per sanctioned plans only

 Help us in resisting illegal activities

 To submit completion notice in scheduled form and annexure after completion of the building within 15 days.

4.0 PEOPLE AT YOUR SERVICE

 NAMES, ADDRESSES AND CONTACT NUMBERS OF THE ELECTED REPRESENTATIVES OF THE PEOPLE OF HOWRAH

Designation  

Department Responsibility  

 Office Phone no.

Extn. no.  

Chairman    -  D 2641 4171 241
Mayor   General Administration, Personnel, Accounts, Audit, Building, Literacy & Law   D 2641 1332   201  
Deputy Mayor  Engg. Workshop, Health, Birth & Death Registration, Burning Ghat & Burial Ground, Secretarial and Publicity   D 2641 3434    202
 

Member Mayor-in-

Council

Water supply, Sewerage, Roads, Market, Bustee Development, License, Municipal Property, Survey, Architect and City Planning    D 2641 1767 215  

Member Mayor-in-

Council  

Conservancy   D 2641 1767   218  
 

Member Mayor-in-

Council

Education and Electrification   D 2641 1767   220  
 

Member Mayor-in-

Council

Poverty Eradication Cell, Motor, Records, Stores, Gardens and Parks    - 216  

Member Mayor-in-

Council  

Assessment and Collection   D 2641 1767  217  
Chairman Borough I    - 2655 7187    -
Chairman Borough II    - 2665 0888    -
Chairperson Borough III    - 2640 5359    -
Chairman Borough IV    - 2688 1270    -
Chairperson Borough V    - 2627 0182    -
 

 NAMES, ADDRESSES AND CONTACT NUMBERS OF THE OFFICIALS

 

 Designation  Office Phone no.   Extn. no.
Commissioner   D 2641 3636   203  
Controller of Finance  / Chief Auditor D 2641 2613   235 / 238
Chief Engineer   D 2641 0830    276
 Secretary D 2641 5218   204  
 Assessor / Collector 234 / 255  
License Officer   277  
Special Officer, Conservancy    - 211  
Asst. Health Officer    - 261  
 Asst. Health Officer  - 271  
Asst.Engg.Borough I   2655 7187  
Asst.Engg.Borough II   2665 0888    -
Asst.Engg.Borough III   2640 5359    -
Asst.Engg.Borough IV   2688 1270    -
Asst.Engg.Borough V   2627 0182    -

 

CONCLUSION

Now for a quite long time we have not concentrated for the development of our own organizational infrastructure. Now we feel the urge to strengthen ourselves to serve the people of Howrah better. In the process, we are contemplating on Business Process Engineering in the Howrah Municipal Corporation to implement adequate Economic Resource Planning by implementing latest software of e-governance/SAP/Baan.

So, we apprehend that in very near future the abovementioned time frame shall be made further stringent. We conclude by saying that the Howrah Municipal Corporation is for the people and of the people of Howrah and we also expect reciprocation from the people of Howrah also.






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